Mobile platform refers to apps/applications available in the application stores (Play Store, App Store) on the main mobile operating systems (iOS, iPadOS, Android) or via APK (application package, for Android only) under certain circumstances.

Data Update

For procedures related to data updates in the application, we request that the user describe the problem faced. It is important to inform which user was logged in at the time of the occurrence. If any error message was displayed, we ask that you send a screenshot or a video demonstrating the error. Also, check if the application is in its most recent version; if it is not, update it through your device's app store (App Store for iOS/iPadOS, Play Store for Android) and test again. Finally, it is essential to send the application logs, by accessing the option "More" > "Settings" > "Send log", to assist our team during the investigation.

Login

In cases related to login problems, it is necessary to describe the problem faced. If there is an error message, send an image or video. It is also necessary to provide the email of the affected user. In addition, check if the application is updated to the latest version. If not, perform the update through your device's app store and repeat the test. Finally, send the application logs by accessing "More" > "Settings" > "Send log".

Checklist

For issues related to checklists, we ask that you describe the doubt or problem faced. Inform the user logged into the application, as well as the name and code of the applied checklist. If any error message occurs, send a screenshot or video. Ensure the application version is the most recent, and if not, update it through your device's app store and perform a new test. Finally, send the application logs by accessing "More" > "Settings" > "Send log".

Workflow

When the problem is related to the workflow, it is important to describe the error found. Also provide the applied evaluation code. Ensure that the application is updated to the latest version; if it is not, update it through your device's app store and repeat the process. Finally, send the application logs through the option "More" > "Settings" > "Send log".

Synchronization

For synchronization problems, we request that the user details the problem faced. Inform the evaluation code and confirm if the application is updated. If not, update it through your device's app store and try again. If there is any error message, send an image or video. The applied checklist/evaluation code (Numerical sequence starting with #) must also be informed, as this data can help track the results that were synchronized. In addition, it is important to send a screenshot of the device's connection test. To do this, access a browser, search for "speed test" and execute the first option displayed. Finally, send the application logs by accessing "More" > "Settings" > "Send log".

Schedules

If the problem is related to schedules, it is necessary to inform the evaluation or schedule code. Confirm if the application is in its most recent version; if it is not, update it through your device's app store and perform a new test. If there are error messages, send a screenshot or video. Finally, send the application logs through the path "More" > "Settings" > "Send log".

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